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Website maintenance and support.

At We Create Digital, we offer comprehensive proactive and reactive website maintenance and support services to ensure that your site remains secure, functional, and up-to-date. Whether your website is built on WordPress, Laravel, Magento / Adobe Commerce, or a custom platform, we provide tailored support packages that cater to your unique needs.

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  • Meeting to discuss website design and development with three people: two woman and one man, all with laptops sitting at a boardroom table. On the table are two water bottles, a notepad, pen, cables, pot of pens and a standing advert with a QR code on it. In the background is a plant and there are beams on the wall. There is a door on the far top left, exiting out of the office.
  • A laptop screen displays a design presentation with multiple slides. The slides feature sections labelled "Colours," "Logos," and "Typography." The "Colours" section shows a palette with various colour blocks, including shades of blue and yellow. The "Logos" slide includes examples of logo designs, featuring text and graphic elements. The "Typography" section displays different font styles, with some text highlighted. A large green monstera leaf is partially visible in the foreground, contrasting with the sleek design
  • A flowchart on a light blue background depicting a user interface layout. The top section includes a green box labelled "Login," with options below for "Forgot password" (red) and "Reset password" (red). Below that, a central orange box labelled "Dashboard" connects to blue boxes labelled "Devices," "Locations," and "Team." The "Devices" box leads to an orange box for "Export csv." The "Locations" box branches into "All regions," "Region," and others
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Why website maintenance Is crucial.

Regular website maintenance ensures that your site remains in top shape, preventing issues before they arise. Outdated software, plugins, or security vulnerabilities can compromise your site’s performance and user experience. Our maintenance services include routine updates, security scans, and performance checks to keep your website running smoothly.

We handle all the technical aspects, from core updates to plugin management. Regular software updates are essential to avoid compatibility issues and security breaches. With our support, you can rest assured that your website is protected from potential threats, and that updates are carried out without disrupting your operations.

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Website audits and reviews.

We offer a free, comprehensive audit to assess situations like websites or web solutions, providing valuable insights for clients with limited in-house coding expertise. The audit helps pinpoint issues, such as broken features, slow site speed, or poor user experience, and provides a general health check for the site, helping to identify root causes and improvement areas. This service is ideal for clients looking for a professional evaluation without the need for deep technical knowledge.

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Daily backups and recovery.

We provide daily backups of your website, ensuring you can restore it to its previous state if any issues arise. In addition to this, we offer a range of other tools to monitor your site, helping to keep track of performance, security, and any disruptions. This way, your data remains safe, and any potential problems can be quickly addressed.

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Speed optimisation.

Website speed is a critical factor in user experience and SEO rankings. Our team continuously monitors and optimises your website’s performance to ensure it loads quickly and efficiently, even with heavy traffic. By reducing load times, we help enhance customer retention and satisfaction.

Ongoing support and enhancements.

Our team is always available to support you with any queries or changes you need. Whether you’re looking to update content, add new features, or require troubleshooting, we’re here to help. With our ongoing maintenance services, you can focus on growing your business while we take care of the technical details.

Get in touch

Ensure that your website stays secure, fast, and functional with our dedicated maintenance and support services. Contact us today to discuss how we can help you maintain a seamless online presence.

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Take a look at our projects.

Take a look at a selection of projects we’ve completed. These examples reflect the range of work we’ve undertaken, offering insight into our expertise. If you're interested in a particular project or area, feel free to get in touch with us directly.
View our case studies

More than a decade of trusted relationships

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The image features a logo for MHP Group, consisting of a stylised geometric design on the left and the text "MHP Group" on the right. The geometric design is made up of three stacked shapes that create a 3D effect, while the text is presented in a bold, modern font. Both the design and text are in white against a black background, giving a clean and professional appearance.
The image features the word "suregreen" in lowercase letters, displayed in a bold white font. Above the text, there are two stylised green leaves, also in white. The background is solid black, creating a strong contrast with the white text and leaves. The overall design conveys a clean and modern aesthetic, suggesting themes of sustainability and nature.
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Website support FAQs.

Below you’ll find answers to common questions about our website support services. These cover how our support works, what’s included, and how we help keep websites secure, accessible, and performing at their best.

Our core expertise covers WordPress, Laravel, and Magento/Adobe Commerce. We also support modern frameworks such as TypeScript, React, and React Native, as well as custom-built websites – whether developed by us or inherited from another team. The support we offer includes maintaining code quality, handling updates, improving performance, and ensuring long-term stability.

A typical website support plan includes proactive updates, security monitoring, regular backups, and performance reviews, giving you confidence that your site is stable and secure. We also provide a clear process for raising support requests, whether that’s bug fixes or technical queries. On top of that, plans can include a monthly allowance for minor content edits or design tweaks, so your site keeps improving without the need for a new project.

We can set clear SLAs for triage and response, so you know exactly how quickly we’ll pick up and address issues. Critical incidents are treated as top priority: our focus is on fast containment, restoring stability, and minimising disruption. At the same time, we provide regular, transparent updates so you always know what’s happening and when to expect a resolution. For lower-priority issues, we agree on realistic response times that balance speed with thoroughness, ensuring every request is handled properly.

All website changes and updates are first deployed to a staging environment, where they go through a full testing and review process. We keep rollback options ready if required, ensuring your website remains stable, secure, and reliable. For us, stability always comes before speed.

Yes – our support isn’t limited to resolving issues. Website support plans can include time for enhancements such as content updates, design tweaks, or minor feature improvements, so your website can keep evolving alongside your business.

We take a proactive approach with regular automated backups of both files and databases, stored securely and independently of the live site. In the event of an issue, we can carry out fast restores to minimise downtime. For more serious incidents, our disaster recovery process prioritises restoring stability, safeguarding data, and keeping you updated at every stage.

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Read our blog to stay updated on industry trends and developments. We cover useful strategies, share expert opinions, and offer insights that help keep you informed about the latest digital changes.

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